Terms and Conditions

WHAT IS THE DELIVERY TIME FOR MY ORDER?

Orders will be delivered in most cases within 2-3 days [1].  

WHAT IS THE COST OF DELIVERY? [1]

For any order over 250, your delivery is completely free. If your order is less than 250, there will be a delivery charge of 20. ( t&c’s apply )

HOW TO CONTACT CUSTOMER SERVICE?

Our customer service is open 7 days from 9:00 a.m. to 8:00 p.m.

You can contact our customer service by filling in the form on the CONTACT US page and we will get back to you within 48 hours.

WHAT ARE THE PAYMENT OPTIONS AVAILABLE?

On our website, you can pay using Mastercard or VISA. 

WHAT IS THE PAID ORDER VERIFICATION FOR IN-STORE PICK-UP?

Customers must present their ID Card, Passport or equivalent ID for verification and record-keeping purposes when picking up paid orders.

WHAT IS THE REFUND & EXCHANGE POLICY?

  1. Returns will be accepted within 7 days from the date of
  2. Exchange of product(s) is acceptable within 14 days from the date of
  3. Products can only be exchanged
  4. The value of the exchange must be equal to or higher than the original
  5. Supplier warranty is applicable for products under
  6. For hygiene and safety reasons, undergarments, ear plugs, swimming goggles, socks, mouth guards, water bottles and other similar products cannot be refunded or
  7. All products to be exchanged/returned must be in new and resaleable condition, in the original packaging and accompanied by the original sales
  8. The customer must present the original sales invoice when requesting a repair of the
  9. If the repair period exceeds 15 days, the store will provide the customer with a similar alternative
  10. For goods that cannot be replaced, a refund will be issued in accordance with the refund policy, provided all conditions are
  11. Items from Go Sport Doha City Center can only be returned or exchanged there, as it is an outlet
  12. For electronic items, returns or exchanges will be accepted only if they are unopened and in their original packaging, unless they are defective.
  13. Customized or personalized products cannot be returned or
  14. Refunds will be processed using the original payment
  15. Damaged or defective items can be returned or exchanged within 3 days of purchase subject to
  16. Items returned with a gift receipt will be eligible for exchange
  17. This policy is subject to the terms and conditions of Law No. (8) of 2008 regarding consumer protection and its executive regulations, unless amended

 

      COMPANY RIGHTS

      1. Company reserves the right to cancel any order by a buyer who is late with the payment / product pickup or who is party to an unresolved dispute with regard to a previous order.
      2. Product reservation for store pick-up product will be ONLY for 48 hours. Company reserves the right to cancel the order if payment is not made and product is not picked-up by buyer within 48 hours (this only applies to COD products).
      3. Company reserves the right to cancel any order if product ordered has manufacturing defect / damage / unavailable in inventory due to any reason. In such cases, (if payment is made) refund will be initiated to the original bank card.
      4. Company reserves the right to refuse refunds and/or exchanges on items that are:
      • unfit for resale
      • exchange made outside of the 14-day time frame
      • refund made outside of the 7-day time frame

      Such cases will not be accepted. Products will be sent back to the customer and shipping cost will be charged to the customer accordingly.

      WHAT IS THE COST OF RETURNS?

      There are no additional shipping charges for the item

      HOW TO RETURN OR EXCHANGE YOUR ORDER?

      Step 1: Make sure you have read the refund & exchange policy. 

      • Is the product in its original condition? 
      • Do you have the original receipt? 
      • Are you making the claim within the given time period? 

      Please double check if you meet the requirements. 

      Step 2: Email us at gosport_customerservice@almana.com 

      Step 3: We will come and collect or exchange your item for free. 

      COVID-19 INFORMATION

      Your GOSPORTME.COM site remains open with secure home delivery. We are taking all of the necessary precautions to ensure that our customers, staff and supply chain are kept safe and well during this time and to prevent the spread of COVID-19. Go Sport drivers are ensuring that our vehicles are disinfected daily. Our drivers will be wearing gloves, with regular usage of antibacterial hand wash, they are adhering to social distancing guidelines and will wear an appropriate face mask to ensure a safe sanitized online shopping experience. Our logistics partners also follow strict guidelines which adhere to the government regulations on containing COVD-19. 

      Exchange Rates

      On Go Sport website all charges are converted to Qatari Riyals ( QAR ) so all customers purchasing outside of Qatar may incur currency exchange rates from their base currency according to the bank exchange rates on all purchases. Rates are bank dependent and Go Sport receives no additional revenue from this process.