Privacy Policy

GO SPORT ONLINE STORE – PRIVACY POLICY QATAR 

 

Welcome to Go Sport 

This Privacy Policy outlines how Go Sport, owned by Al Mana Fashion Group W.L.L., collects, uses, stores, shares and protects your personal information in accordance with Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016). This applies when you access or use our website https://www.gosportme.com, mobile application and related services (collectively, the “Platform” or “Services”).

By using our Services, you acknowledge and agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect and process the following types of personal information (“Information”):

  • Details provided by you while registering, subscribing or using services on the Platform.
  • Information from participation in promotions, surveys, competitions or reviews.
  • Records of communication with customer service or via contact forms.
  • Location data (when using the app and with your permission).
  • Device and browser information, including IP address and cookies.
  • Transaction and payment-related details.
  • Data obtained from third-party platforms where you’ve consented to share data with us.
  • Aggregated and anonymized data for analytics purposes.


2. How We Use Your Information

We use your Information for the following purposes:

  • To provide you with requested services, products and customer support.
  • To process and fulfill orders, payments and returns.
  • To personalize your experience and offer tailored content.
  • To send service updates, promotional offers and notifications (with your consent).
  • To detect, prevent and investigate security incidents or fraud.
  • To enhance our website, services and user interface.
  • To fulfill legal and regulatory obligations under Qatari law.


3. Legal Basis for Processing (Under Qatar Law No. 13 of 2016)

We only process your personal data when:

  • You have given explicit consent.
  • It is necessary to perform a contract with you.
  • It is required to comply with legal obligations.
  • It is necessary to protect your or others’ vital interests.
  • It is in our legitimate interest, provided your fundamental rights are not compromised.

 

4. Sharing Your Information

Your Information may be shared with:

  • Affiliated companies and trusted third-party service providers (e.g., payment gateways, delivery partners, IT and marketing services).
  • Legal and regulatory authorities when required by law.
  • Third parties in case of corporate restructuring (e.g., mergers, asset transfers).


All third parties are contractually bound to maintain confidentiality and only process data as instructed by us.

 

5. Cross-Border Data Transfers

Your data may be transferred and stored in countries outside Qatar to facilitate service delivery. When we do this, we implement necessary safeguards to ensure protection consistent with Qatar’s data privacy standards.

 

6. Data Security

We use industry-standard administrative, technical and physical safeguards to protect your data. These include:

  • Secure socket layer (SSL) encryption
  • Firewalls and intrusion detection
  • Access controls for authorized personnel only


Despite these efforts, no digital system is fully secure. You are responsible for maintaining the confidentiality of your account and login credentials.

 

7. Your Rights Under Qatari Law

Under Law No. 13 of 2016, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw consent at any time (where processing is based on consent).
  • Object to or limit the processing of your data in certain situations.
  • File a complaint with the Qatar Ministry of Transport and Communications (MOTC) if you believe your data rights are violated.


To exercise your rights, please contact us at the email listed below.

 

8. Use of Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to:

  • Recognize returning users
  • Improve performance and analytics
  • Deliver relevant content and advertisements


You can manage or disable cookies through your browser settings but this may affect site functionality.

 

9. Retention of Your Data

We retain personal data only for as long as necessary for business, legal or regulatory purposes or to fulfill the purposes described in this policy. Once the purpose is fulfilled, data will be deleted or anonymized unless retention is required by law.

 

10. Changes to Our Privacy Policy

We may revise this Privacy Policy to reflect changes in law or business practices. Updates will be posted on the Platform. Continued use of the Platform after changes means you accept the updated policy.

 

11. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or your data, please contact us at:

Email: gosport_customerservice@almana.com